Shipping & Returns

Australian orders

Free standard shipping on all orders (3-8 business days)

$15 express post (1-3 business days)

 

International orders

$20 standard (10-20 business days)

$40 express post (5-10 business days)

Free shipping on all international orders over $800

Process, Tracking & Delivery

For all made to order pieces, please allow 4-6 weeks for your order to be made and dispatched.

For all ready to ship pieces, allow 1-3 business days for your order to be dispatched. All of my pieces are sent through Australia Post (with tracking)

Once your order has been dispatched you will receive an email confirmation including a tracking number.

- Please ensure that when you fill out your order you put a secure, physical address where there will be someone present to sign for your item. 

- Please note that delivery timeframes are an estimate and do not take into account processing times, customs and transit delays.

- Please ensure the address entered in your order is correct. I cannot accept responsibility for missing parcels due to an address being entered incorrectly. 

If your item is returned to us for incorrect or incomplete address, or, failure to receive or pick up item within the post office time-frame, I will be in touch to organise a re-delivery at additional cost incurred by you.

Returns and Exchanges

Due to the nature of opals, it is also important to note their colouring can look different under different lighting, and from different angles. It can be hard to capture an opal’s true beauty. I use a professional camera to capture my opals, and any inclusions or things to note are listed in the product description. 

Please ask for more photos or videos under varied lights if you are unsure, as I cannot refund you due to not liking the opal.

Import taxes and Customs

We are not responsible for any additional incurred importing costs such as customs or additional tax for international orders outside of Australia. Fee's and import costs may vary depending on your country's rules & regulations on jewellery & higher priced items. When you make a purchase outside of Australia you are liable for all import duties and taxes on your order.